SHIPPING
Products in Stock:
• National (Colombia): 3-5 Business Days
• International: 10 Business Days
Pre - Orders:
• National (Colombia): 2 Weeks
• International: 3-4 Weeks
For orders outside of Colombia, we offer complimentary worldwide shipping on all orders. The location of the shipment will determine the import duties and taxes to be charged.
EXCHANGES AND RETURNS
For LA OCULTA, customer satisfaction is of utmost importance. Therefore, to process the exchange of any product purchased on the website, please consider the following:
• You will have a period of ten (10) calendar days from the day of product delivery to request an exchange.
• Exchanges are only accepted for style.
• In the case of exchanges, the cost of transportation must be covered by you.
• Cash-on-delivery products are not accepted.
• Items obtained through exchanges cannot be exchanged again.
• Products with promotions or discounts are non-exchangeable.
To invoke the right to an exchange, products must meet the following requirements:
• The garment must not have been worn.
• It must have all its tags.
• It must not be dirty.
• It must not show traces of the use of deodorants or makeup with chemicals that may discolor or damage the fabrics.
• It must not show traces of the use of chemicals or bleach.
• It must not present fading.
• The garment must not have been altered or modified by the consumer.
• The fit of the garment must be perfect.
• The print, appliques, or embroideries must not have inconsistencies due to washing, ironing, or adulteration.
• It must be in perfect condition for subsequent sale to another consumer.
• It must retain the original label.
The return process consists of the following steps:
• Send an email within 7 days after receiving the product to laocultalw@gmail.com, stating the reason for the exchange or return specifying whether you require an identical product, the product in a different color or a different one.
• After the email is reviewed, the customer will receive an email with further instructions.
• Once the product is received, LA OCULTA conducts a quality check that takes approximately 2-5 business days. Upon determining the product's condition and authorizing the exchange, we will proceed with the exchange.
